Customer Care

INUFUN Membership FAQs

  • What is INUFUN Membership Program?

    INUFUN Membership is a loyalty program that allows you to earn INUFUN, enjoy special perks and privileges at TST Store and inuf.com. INUFUN members enrolled into the Program will be assigned to a tier, either Earth, Venus, or Pleiades, based on your in-store and online purchases made on/after March 3, 2021.
  • How do I join?

    Simply create an account for free at the INUFUN Membership Program page. You will have to be above the age of 16 and have a legit HK-registered mobile phone number to create an account.

    *Please note that the email and phone number that you used to register an INUFUN Membership account will be the one to receive our promotional notifications once you’ve activated the subscription channel on the account page.

  • How do I earn and accumulate INUFUNs?

    1 INUFUN for every HK$1 spend online and in-store.

    *Note: INUFUN earned is based on your purchase amount, excluding shipping fees. The purchase amount paid via Gift Cards, Gift Certificates and Store Credit will not earn INUFUN as well.


    Online - The INUFUN will be automatically registered in your account as soon as your online purchase is processed and confirmed by us.

    In-store - Simply present your INUFUN Membership mobile pass at the cashier counter. TeamINUF will scan your personalized QR code in your pass and your INUFUN will be automatically recorded in your account.

    *INUFUN can only be earned when you are logged in to your INUFUN membership account. Unfortunately, if you did not login before checkout, we are unable add the INUFUN back to your account retrospectively.

    *For #INUFSkinSpa and #INUFNailSweetNail treatments, INUFUN will be issued on the day when you’ve completed the treatment. Simply present your INUFUN Membership mobile pass at the cashier counter after your treatment. TeamINUF will scan your personalized QR code in your pass and your INUFUN will be automatically recorded in your account.

  • How is my INUFUN Membership tier determined?

    Your tier is determined based on your spending from the first day you joined INUFUN Membership and over a 12-month period. Items you purchase in store and online, including gift certificates, #INUFSkinSpa and #INUFNailSweetNail bookings will also contribute to your spend.

    For instance, you sign up for the membership on Aug 8, 2021, you are automatically assigned to the EARTH tier for 12 months, i.e. until Aug 7, 2022. Once your accumulated spend hits to the next tier (either VENUS or PLEIADES) within the period, you are automatically upgraded to the next tier for another 12 months. Such upgrade will happen on the day your accumulated spend hits to the next tier.

    *In the event your INUFUN Membership Program starts on a Feb 29, your tier status is valid until the Feb 28 in the coming year.
    *If any of the purchases are made with discount, your INUFUN will be equal to the exact purchased amount.

  • How do I find out my tier status?

    Once you’ve signed up for INUFUN Membership, you gain access to a personalized dashboard on inuf.com with all the details about your tier status, the benefits that come with it or your progress toward the next tier.
  • Will my INUFUN expire?

    Your INUFUN will expire after a 12-month period from the date of tier issuance or status upgrade/renewal – regardless of the membership tier you are at.

    For instance, if you earn 500 INUFUN on Mar 5 2021, and 250 INUFUN on Nov 11, 2021, your INUFUN total of 750 INUFUN will expire on Mar 4, 2022.
  • Does tier status expire or be downgraded?

    Your VENUS and PLEIADES status will be downgraded if you do not hit and maintain the requested accumulated INUFUN (of 10000 INUFUN for VENUS, and 60000 INUFUN for PLEIADES) over a 12-month period, from the date the status becomes valid.

    Your EARTH status will never expire.

    Example:
    If you hit VENUS on Aug 8, 2021, you’re locked into VENUS status until Aug 7, 2022.
    • If you wish to maintain VENUS status after Aug 8, 2022, you’ll need to accumulate your INUFUN of 10000 over a 12-month period i.e. within Aug 8, 2021 to Aug 7, 2022.
    • Your VENUS status will be downgraded to EARTH if you do not maintain the accumulated INUFUN of 10000 over a 12-month period i.e. within Aug 8, 2021 to Aug 7, 2022.
  • How do I receive my benefits?

    We will alert you of your perks by sending them to you by your registered email or SMS. Some of the benefits are available at your personalized dashboard - e.g. a coupon code for your birthday double INUFUN.
  • What if I have more than one INUFUN Membership account? Or if I want to combine my account with my friend’s?

    At this time, we cannot combine any INUFUN Membership accounts in any circumstances. INUFUN is also not transferrable. To maximize your benefits, we urge you to shop under one account only.
  • Will my INUFUN be deducted if I return my order?

    Your INUFUN will not be deducted if your order is returned for Store Credit. However, do note that INUFUN will not be earned for the purchase amount paid via Store Credit.
  • Where can I see the INUFUN Membership Program policies?

    Here you are!

    INUFUN Membership (hereafter known as the Program) is governed by these policies and FAQs.
    To participate in INUFUN Membership Program, you must have an INUFUN Membership account. Promotional codes you receive as part of the Program are subjected to the terms and conditions, these codes may not be used to apply discount towards previous purchases, purchases of gift certificates, taxes, duties, or shipping (unless otherwise specified). All promotional codes are personal to you, they have no cash value, and may not be sold, transferred or shared with others. Unused promotional codes cannot be reissued after expiration date.

    We reserve the right to change, modify or discontinue the Program or these policies and FAQs at any time. Participation in INUFUN Membership Program by commercial customers or purchasing for resale is not allowed. We may suspend or terminate your participation in the Program at our sole discretion at any time. In the event that your participation in the Program is terminated, you will not be able to use any promotional codes, even if the expiration dates associated with such promotional codes have not yet passed.
  • How do I exit and decide to join INUFUN Membership Program again?

    The option to deactivate your INUFUN Membership Program can be found at the bottom of your personalized dashboard page.

    If you decide to join again, unfortunately, your tier level and INUFUN total linked to your previous account will be lost once you terminate your account. You’ll have to begin at EARTH tier. So make sure you have thought long and hard before leaving!

    You can leave INUFUN Membership Program and still shop with us, of course!
  • What is your pre-order notification?

    For: VENUS PLEIADES
    You will be the first to find out and shop our pre-order offers ahead of everyone else through your registered email or SMS.
  • What is your exclusive pre-order notification?

    For: PLEIADES
    You will be the first to find out and shop our exclusive pre-order offers ahead of everyone else through your registered email or SMS.
  • What is your spa last minute notification?

    For: EARTH, VENUS, PLEIADES
    You will be notified of our last minute #INUFSkinSpa and #INUFNailSweetNail availability through your registered email or SMS.

    *You can opt out anytime at your INUFUN Membership account page.

  • What is your sales and events notification?

    For: EARTH, VENUS, PLEIADES
    You will receive firsthand news of our occasional sales and events (including the annual INUF88) through your registered email or SMS.

    *You can opt out anytime at your INUFUN Membership account page.
    *Events are subject to any changes depending on different uncertainties.

  • What / Where / How is your exclusive event notification?

    For: PLEIADES
    At INUF Breakfast Club, we love everything fun! Once you become our PLEIADES member aka PLEIADIAN, you’ll receive our exclusive PLEIADIAN event notifications through email or SMS.

    *Our events are subject to any changes depending on different uncertainties.

  • Birthday double the FUN!

    For: EARTH VENUS PLEIADES
    You can earn double INUFUN at one purchase during your birthday month.

    To do so:
    Online - Look for your double INUFUN one-time coupon code on your INUFUN personalized dashboard. To earn double INUFUN on inuf.com, simply enter the coupon code during checkout. The double INUFUN will be registered to your account, after we processed and confirmed your online order.

    In-store - You are also welcomed to earn the double INUFUN in store as well. Simply provide the ‘Birthday double the FUN!’ QR code from your coupon wallet in your registered INUFUN Membership account at our cashier counter.

    *Double INUFUN is a one-time offer, at one purchase, at your birthday month.
    *Eligible amount only includes the actual spending amount (the net amount after deduction of discount, privileged coupons or cash coupons) (Spa and Gift Certificates are not included).
    *Shipping charges are not eligible for the birthday double FUN. Taxes may apply, if any.
    *Offer expires on the last day of your birthday month.
    *To receive double INUFUN, coupon codes have to be added during the checkout process. Unfortunately, if you did not enter your coupon code at checkout, we are unable to apply it to your order retrospectively.

  • How do I get the all-year-round 10% discount when i hit PLEIADES?

    You can enjoy our all-year 10% discount on our original priced retail items once you become our PLEIADES member aka PLEIADIAN.

    To do so:
    Online - A unique PLEIADIAN coupon code is available for your use all year round. The code can be obtained from your INUFUN personalized dashboard. You must log into your account prior to checkout to enjoy the discount. (A personalized code for every PLEIADES account)

    In store – Simply present your INUFUN Membership mobile pass at the cashier counter. TeamINUF will scan your personalized QR code in your pass and your ‘PLEIADIAN All Year Round 10% discount’ will be automatically apply to your purchase.

    Want more details? Right this way.


  • How do I get the 10% discount once a month when I hit VENUS?

    For: VENUS
    You can enjoy our one-off 10% discount on every first working Wednesday of each month (HKT) on our original priced retail items once you’ve unlocked the VENUS.

    To do so:
    Online - A one-off coupon code is available for your use on every first working Wednesday of each month (HKT). The code can be obtained from your INUFUN coupon wallet. You must log into your account prior to checkout to enjoy the discount.

    In store - Simply provide the ‘VENUS 10% discount ONCE a month’ QR code from your coupon wallet in your registered INUFUN Membership account at our cashier counter.

    *To receive the 10% discount on the first working Wednesday, you must hit VENUS on Tuesday before the first working Wednesday at 21:59. In the event that you hit VENUS after 21:59 on Tuesday before the first working Wednesday, you will have to wait till next month to enjoy this benefit - but we promise, it’s worth it.



    Want more details? Right this way.

  • What is the Anniversary cash coupon and how do I use it?

    For: VENUS
    You’ll receive a HK$100 cash coupon at the 12th month upon status issuance.

    For: PLEIADES
    You’ll receive a HK$1,000 cash coupon at the 12th month upon status issuance.

    For instance, if you hit VENUS in Feb 2021, you’ll receive a HK$100 cash coupon in Feb 2022. If you hit PLEIADES within the same year, let’s say Aug 2021, then you are eligible to enjoy PLEIADES benefits starting from Aug 2021, and you’ll receive a HK$1,000 cash coupon in Aug 2022.

    You will be notified when the cash coupon becomes available to you, to use the one-off cash coupon:

    Online - A cash coupon code is available for your use. The code can be obtained from your INUFUN personalized dashboard. You must log into your account prior to checkout to enjoy the special offer.

    In store - Simply provide the Anniversary cash coupon QR code from your coupon wallet in your registered INUFUN Membership account at our cashier counter.

    Want more details? Right this way.
  • What do I get the X’mas present?

    For: PLEIADES
    Every fantastically important PLEIADIAN will receive a complimentary X’mas present from us. TeamINUF will be in touch when it is ready for collection or delivery.

    NOTE: Make sure you’ve hit PLEIADES on or before Oct 31 of each year to secure the recipient of X’mas present. In the event that you hit PLEIADES on or after Nov 1, you will have to wait till next year to enjoy this benefit - but we promise, it’s worth it. Just don’t forget to maintain and renew the status J